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Grand Flowers Oakland

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Delivery Policy

for Grand Flowers Oakland

 

WE DELIVER TO ALL AREA HOSPITALS FUNERAL HOMES AND SPECIAL CARE FACILITIES IN THE OAKLAND, PIEDMONT, BERKELEY AND ALAMEDA AREAS.

A local delivery fee of $10.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)

U.S. orders for delivery in our area must be received before 2:00 p.m. Pacific Time to assure same-day delivery. As soon as your order reaches us, we will strive to deliver it promptly, however, if our driver is already enroute last minute orders may be delivered on a second run in the afternoon. Orders received after 02:00 p.m. (last minute orders) for delivery the same day will be added a $20.00 delivery charge for delivery the same day. Please see our substitution policy for last-minute orders for same day deliveryy. All orders for next day delivery are subject to the customary $10.00 delivery charge per address and per order.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it due to traffic or other unforeseen circumstances. We will contact you immediately if we are delayed and will contact your recipient to arrange a convenient delivery time if necessary.
We are able to make deliveries on Sundays if the order is placed the day before or earlier. Delivery orders that reach us on Sunday will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries outside our local area cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

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Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers. in various parts of the country. Care is taken to maintain the style, theme and color scheme and value of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

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Grand Flowers
3214 Grand Avenue (Next to Grand Lake Theatre)
Oakland, CA 94610
Ph: (510) 839-7673
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